People and Change

Our Human Resource (HR) teams improve the performance of organisations by changing the leadership, management, reward and development strategies. Synergy executes transformational change programs to optimise the human resource function.

Synergy Professional Accountants (SPA) offers consulting on human resource transformation, behavioural change management, organisation design, workforce cost optimisation and talent development. We help clients implement organizational change through effective leadership, sponsorship and individual ownership of the change. Synergy also helps clients avoid the risks resulting from an inability or reluctance to change.

We align HR transformation with overall business strategy to put the appropriate HR structure, capabilities and systems in place to deliver business value. Our human resource specialists will optimise your organisation's design for lasting performance improvement. SPA helps companies reengineer their corporate structure, processes, governance and capabilities.

Synergy's approach to talent development helps organisations attract, select, train and develop employees so that the current and future needs of the business are met and strategy and targets achieved. Our workforce cost optimisation processes, methods and tools provide deep insights into how to manage workforce rewards, performance and resource planning.

Synergy Professional Accountants offers the following People and Change services:

• Recruitment
• Development of Job Descriptions
• Job Evaluations and Compensation Packages
• Performance Management
• Competitor Analysis and Benchmarking
• Tailored Surveys

Recruitment

Use Synergy's recruitment assistance services to identify suitable persons for positions within your organization. The recruitment process typically follows these steps:

• Meet with your management team to clarify the requirements of the position and culture of your organization. This will help us to assess potential employees to ensure they are capable and culturally compatible.
• Identify suitable candidates. We source prospects from our internal database, professional associations, business contacts and advertisements in print and digital media. All activities will be conducted with your approval.
• Conduct preliminary evaluations of the candidates by screening the résumés and interviewing potential employees before final selection. The evaluation criteria will be determined by consulting with your management team.
• The most promising candidates are short-listed for interview. The short-list will include summaries of the qualifications, experience and education of the potential employees.
• Our HR Consultants work with your directors to develop interview evaluation criteria and specific interview questions to assess the candidate's suitability. Interviewees will then be objectively scored against the relevant criteria to ensure that the best person is selected for the job.
• After approval of the short-list, Synergy will conduct in-depth interviews with the short-listed candidates. Interviews will be face-to-face, online or telephone depending on the location of the respective candidates.
• Conduct detailed reference and background checks on the short-listed candidates and verify their credentials.
• Provide detailed interview findings and background reports on those candidates being recommended for further consideration. A final ranking and copies of résumés and formal qualifications will be provided for each.
• Facilitate your meeting with the candidates to determine ‘right fit' for your organization. After you have made your selection we will inform all unsuccessful applicants of their status.

Development of Job Descriptions

Synergy can develop or amend job descriptions for positions within your organization. These job descriptions would meet the following three conditions for effective employee evaluations:

• They will accurately capture the job requirements (duties and responsibilities), performance standards and other relevant information.
• The information contained in them will have specific meaning to the organization.
• They will be consistent and uniform in the data captured and language used.

Synergy's HR professionals will create a standardised format for all job descriptions in your organization. At a minimum, the format will contain the key functions and duties of each position, the qualifications required, reporting lines and level of authority. Newly developed job descriptions would be submitted for review and sign-off by the relevant members of your team.

Job Evaluations and Compensation Packages

Synergy regularly conducts compensation and benefits surveys across various industry sectors and job functions. This allows us to provide our clients with updated market rates that helps them attract and retain the best available talent. Our surveys are customised to capture specific information needed by each client.

We will work with you to select the organisations included in the survey for effective benchmarking. Synergy Professional Accountants' human resource professionals utilise actual job descriptions. Whether paper-based or digital, we maintain the confidentiality of the participants' data throughout the entire process.

Performance Management

Synergy's human resource (HR) professionals develop and implement performance management systems (like Balanced Scorecard) that combine individual performance and rewards with the overall vision and business strategy. We will review your procedures, corporate structure, policies, systems and job positions to produce a system design that improves the performance of individual employees - and the organisation as a whole.

Our objective is to translate your organisation's vision and long term development strategy into cohesive performance metrics. Our balanced scorecard will measure - customer; financial; operational; learning and development.

Competitor Analysis and Benchmarking

Competitor research helps your management team to understand the relative performance of its business. The information will enable you to adopt the advantages and avoid the pitfalls of your competitors.

• Synergy uses information on the competition to identify alternative ways of working that allow our clients to improve performance.
• Our studies go beyond traditional benchmarking and offer specific insights relevant to your industry and business.
• Comparator analysis helps you to clearly identify areas of underperformance across in your operations.
• Identify options based on what direct (and indirect) competitors are doing which helps build consensus on the way forward. Synergy uses a benchmarking facility that enables our clients to make smart, data-driven decisions. We perform systematic searches for innovative ideas and best practices in operating procedures. Our business managers compare your organisations performance metrics to industry leaders and help you to develop your operations to best-in-class. Competitor Analysis and Benchmarking will help you identify gaps in your current performance and offer significant areas of opportunity.

Bespoke Surveys

Synergy is able to quickly develop, conduct and submit reports on surveys of any matters relevant to our clients. Our professional surveyors gather information from competitors, suppliers, customers and their personnel. These surveys provide feedback on morale, values, and bespoke elements of change to our clients.

All surveys are conducted anonymously, in a user-friendly environment, independent third parties.